Shipping Policy

Cimarron House currently ships to addresses within the United States.

Processing

Orders are typically prepared and shipped within 2–4 business days, excluding weekends and holidays. Each one-of-one garment is inspected and packed individually before leaving the House.

Once your order has shipped, you will receive an email containing tracking information.

Shipping Rates and Carriers

Shipping rates are calculated and displayed at checkout based on the destination, package size, and available service.

Orders are shipped through USPS or UPS. The carrier and service used may vary depending on the destination and package.

Delivery Times

Delivery estimates shown at checkout or provided by the carrier begin after the package has been accepted by the carrier. These dates are estimates and are not guaranteed.

Weather, carrier disruptions, holidays, and other circumstances outside our control may affect delivery.

Shipping Addresses

Please confirm that your shipping address is complete and accurate before placing your order.

Address corrections are not guaranteed after an order has been submitted. Contact hello@cimarron.house as soon as possible if you notice an error.

Cimarron House is not responsible for delays caused by incorrect or incomplete customer-provided information. If a package is returned to us because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for the cost of reshipping it.

Delayed or Missing Packages

Tracking information may take additional time to update after a shipping label is created or a package is handed to the carrier.

If tracking has not updated for several business days or your package appears to be lost, contact hello@cimarron.house with your order number. We will help review the shipment and begin the appropriate carrier inquiry when necessary.

If tracking shows that your package was delivered but you cannot locate it, please check the delivery area, household members, neighbors, and the carrier’s tracking details before contacting us.

Damaged Packages

If your order arrives damaged in transit, contact hello@cimarron.house within three days of delivery. Include your order number and clear photographs of:

• The garment
• The exterior and interior packaging
• The shipping label
• Any visible damage

Please retain all packaging while the issue is being reviewed. The requested three-day reporting period does not limit any rights or remedies available under applicable law.

Shipping Delays Before Fulfillment

If we cannot ship your order within the stated processing period, we will contact you. You may agree to the delay or cancel the unshipped order for a prompt refund to your original payment method.

International Shipping

Cimarron House does not currently ship internationally.

Questions regarding an order may be sent to hello@cimarron.house.

Effective August 4, 2026